Frequently Asked Questions

Sales Questions

Q: Are you open on Sundays?

A: No, all of our departments are closed on Sunday.

Q: Which areas do you serve?

A: Mazda of Gastonia serves areas near Gastonia, Charlotte, Clover and Lincolnton, North Carolina.

Q: Why should I shop at Toyota of Gastonia?

A: There are a million reasons why you should choose us! First of all, we have a stunning showroom, showcasing a broad spectrum of new & used vehicles. Moreover, you can save big on various specials and incentives. For additional questions about your experience here, reach out to us over the phone!

Q: Do you speak Spanish?

A: Si, hablamos Espanol! Our Spanish-speaking representatives are ready to assist you through every step of your car buying journey!

Q: Are Mazda cars reliable?

A: The latest Consumer Report study declared Mazda the most reliable vehicle for 2022 based on vehicle owner responses. The Mazda CX-5 crossover has earned scores of 4 or 5 on Consumer Report reliability every year since 2013.

Q: How many miles do Mazdas last?

A: Mazda vehicles are well-built and reliable cars and can last up to 200,000 or 250,000 miles and run up to a decade with proper repair and maintenance.

Q: Do you have new Mazda models in stock?

A: Yes, there are 2022 Mazda models available in inventory!

Q: Can I test drive a new vehicle? 

A: Of course! You can visit our location or schedule an at-home test drive. The at-home test drive option is a great way to fully immerse yourself in a new vehicle. One of our insightful staffers will drive the vehicle to your location, answer any questions you might have about it, and get you behind the wheel!

Q: Can you deliver my new car? 

A: Yes, we can deliver your new car straight to your doorstep! Once all the decisions have been made, we’ll order your model for you and deliver it to your house as soon as it arrives! 

Q: Do you have any 2023 Mazdas in the lot?

A: Yes, the 2023 Mazda CX-5, CX-9, CX-50 and Mazda3 are now available at Mazda of Gastonia. Check out these new models here.

Q: Is the new Mazda CX-90 available at Mazda of Gastonia?

A: The 2023 Mazda CX-90 is now available at Mazda of Gastonia! This spacious, 3-row SUV appeals to the everyday needs and sensibilities of families shopping within the luxury 3-row SUV segment. Check out our 2023 CX-90 inventory today! 

Q: What other brands do you offer?

A: At Mazda of Gastonia, you can find affordable used cars from various other brands, such as Jeep, Honda, Chevrolet, Ford, Kia, Audi, Lexus, Nissan, Subaru, Volkswagen and much more!

Q: What are the safety features in Mazda cars?

A: Mazda cars come equipped with various safety features, including i-Activsense® advanced safety technologies like lane-keep assist, adaptive cruise control, and smart brake support.

Q: Can I connect my smartphone to Mazda’s infotainment system?

A: Yes, most modern Mazda models come with an infotainment system that allows you to connect your smartphone using Apple CarPlay or Android Auto for seamless integration.

Q: How fuel-efficient are Mazda cars?

A: The fuel efficiency of Mazda cars varies depending on the model and drivetrain. Mazda’s SKYACTIV technology aims to improve fuel efficiency across their lineup.

Q: What is Mazda Skyactiv?

A: Mazda Skyactiv technology was designed to maximize driving dynamics and efficiency for every Mazda vehicle. Many variables such as body construction, engine technology, chassis and transmission have been enhanced to make driving better for you. Learn more here.

Q: How can I save money on gas?

A: Here are some great tips for saving money at the pump:

  • Buy the right fuel: Check your owner’s manual to see what the manufacturer recommends for your car
  • Choose a good rewards program or credit card
  • Screw your gas cap on correctly
  • Save while driving: Watch your speed and avoid idling
  • Keep your tires aired up and don’t neglect oil changes

Q: Can I test drive a Mazda car before I buy it?

A: At Mazda of Gastonia, we strongly encourage all our customers to take any vehicle they’re considering for a test drive to ensure complete satisfaction before making a purchase decision.

Q: How can I schedule a test drive?

A: You can schedule a test drive online or over the phone with one of our sales representatives.

Used & Certified Pre-Owned Questions:

Q: Do you offer certified pre-owned models?

A: Yes, you can browse through our CPO inventory on our website!

Q: Do you sell any luxury vehicles?

A: Absolutely! Please check out our extensive inventory of luxury used cars here!

Q: Will you accept my current car as a trade-in?

A: Absolutely! Mazda of Gastonia will help you put your car’s value toward the new or pre-owned vehicle you truly want. Get started with our value your trade tool to get an estimated trade-in value from the comfort of your home. 

Q: Which factors can affect my car’s trade-in value?

A: There are a few factors that can play a critical role in your car’s trade-in value, such as mileage, mechanical condition, car features, exterior or interior condition, and market landscape. You can contact our experts for more information on this matter.

Q: How do I sell my car to a dealership?

A: After you’ve received your trade-in estimate, it’s time for an appraisal of your vehicle! Our Gastonia dealership can take care of this step for you. We’ll examine the condition of your car and make sure it’s a good fit for our used car inventory. When you visit for your car’s appraisal, be sure to bring your trade-in estimate! Once we’ve examined your car, you can negotiate or accept our offer and finalize the sale. We pride ourselves on offering the fairest possible offer on trade-in vehicles, aiming to make the trade-in process transparent and simple for our customers.

Q: Do you offer used specials?

A: Absolutely! Please take a look at our used car offers here.

Q: What’s the difference between used and certified pre-owned cars?

A: Used cars usually have had a previous owner and vary in terms of mileage, model year, and trim level. On the other hand, certified pre-owned vehicles are part of a program offered by the manufacturer and they must meet strict criteria. Usually, CPO cars are more expensive than used cars and will depreciate faster in value.

Financing & Leasing Questions:

Q: Do you offer financing specials for new vehicles?

A: Yes, you can stay updated on our new vehicle specials by checking our specials page.

Q: Can I lease Certified Pre-Owned Mazda?

A: Our Mazda dealership in Gastonia, NC offers plenty of options to lease a certified pre-owned Mazda. Contact us today!

Q: What happens when I pay off my car?

A: Once your car loan is paid, the title can be released to your name by completing some required paperwork. Then, you can shop around for better insurance coverage options and save your monthly extra funds for other things.

Q: How long does it take to get approved for financing?

A: When it comes to financing approval at Mazda of Gastonia, the time frame can vary depending on multiple factors, such as your credit score and income. However, our expert finance team works diligently to expedite the process and make it as quick and efficient as possible, while also ensuring you get the best possible financing options to fit your needs.

Service Questions

Q: Are Mazdas expensive to maintain?

A: Mazda vehicles are one of the most affordable vehicles to maintain. The cost of repairs and maintenance falls below the national average, costing only $462 annually.

Q: My vehicle is currently due for service. Who should I contact?

A: Please contact your local authorized Mazda dealer for assistance and scheduling. Schedule your service appointment here.

Q: How often should I service my Mazda car?

A: It’s recommended to follow Mazda’s maintenance schedule, which usually involves regular service every 5,000 to 7,500 miles or at least once a year, whichever comes first.

Q: What are the benefits of getting my Mazda serviced at a dealership?

A: Servicing your Mazda at an authorized dealership offers several benefits, including access to trained technicians, genuine Mazda parts, service specials, and the assurance that work is done to Mazda’s standards. Schedule your service at Mazda of Gastonia today.

Q: Does Mazda offer complimentary maintenance?

A: Some new Mazda models may come with a complimentary maintenance program that covers basic services for a limited time or mileage period. Check your vehicle’s warranty and terms to see if this applies to you.

Q: Can I get a rental car while my vehicle is being serviced?

A: Here at Mazda of Gastonia, we understand that having your vehicle serviced can be inconvenient, which is why we offer rental cars to our customers who need transportation while their vehicle is being serviced. Our knowledgeable service team can provide you with comprehensive information on our available rental car options and pricing to help you make the best decision for your specific needs.

Q: Do you provide electric vehicle service?

A: While electric vehicles require less service than gasoline-fueled cars, you can trust our certified technicians for your EV’s tire, brake and battery service. Schedule your EV service today!

Q: How can I tell when I need an oil change? 

A: The easiest way to keep up with necessary oil changes is to follow the universal rule of thumb for this service: receive an oil change every 5,000 miles. There are occasions where you may want to switch the oil out more frequently, though. If you have a modern vehicle, there’s a good likelihood your dashboard has an oil change light. When the light comes on, you know it’s time to go to the shop. The second option is to inspect the oil yourself. Fresh motor oil is fluid, while typically being golden-brown in color. If you check your own oil and find it’s black, mucky, and almost solid rather than flowing smoothly, it’s time to make a change. If you have more questions related to automotive care for your vehicle near Gastonia, Charlotte, or Lincolnton, reach out to our staff! 

Q: How do I find out if my car has a recall? 

A: You can learn more about vehicle recalls by entering your Vehicle Identification Number (VIN) or License Plate Number here.

Q: Which vehicle parts need to be replaced over time? 

A: These are a few of the parts that every vehicle will need to change at some point: Oil and oil filter, windshield wiper blades, brake pads and rotors, air filter, car battery, headlights bulbs and taillight bulbs. At Mazda of Gastonia, we have a range of parts located on site that can outfit vehicles down to the exact make, model, year, and even trim level. Order your vehicle parts with us today! 

Q: Do you fix transmissions?

A: Absolutely! The friendly service team at Mazda of Gastonia has plenty of experience working on all sorts of car repairs — transmissions included! Schedule your service appointment with us today!

Q: Why should I buy parts from Mazda of Gastonia?

A: Mazda of Gastonia has an unbeatable selection of genuine OEM replacement parts designed for your Mazda vehicle. Learn more about our genuine Mazda parts here!

Q: Can I buy tires from Mazda of Gastonia? 

A: Absolutely! Mazda’s tire center provides the best tires at competitive prices. Our friendly and professional technicians will also offer convenient installation.

Q: How often should I rotate my tires?

A: Your owner’s manual will give you the best guidance on tire rotation pattern and frequency. However, as a rule of thumb, you should aim to rotate your tires every 5,000 to 8,000 miles.

Q: How can I order authentic Mazda parts?

A: Please fill out this form with your contact details, vehicle info and requested parts and a representative will be in touch with you within 24-48 hours for any questions about your request.

Q: Do you offer any service specials at your Gastonia dealership?

A: Yes, please check out our service & parts specials page for our monthly service specials.

Q: Can I get my vehicle’s battery replaced here?

A: Yes, we offer battery services here at Mazda of Gastonia.

Q: How long do wiper blades last?

A: On average, windshield blades can last anywhere from 6 months to a year. However, wiper blade lifespan can vary based on various factors like cleaning frequency, exposure to sunlight and other environmental factors. If you need a wiper blade replacement contact Mazda of Gastonia’s service center.

Q: What are signs of a brake problem?

A: There are many signs that might indicate a brake problem and we advise that you schedule a service appointment at Mazda of Gastonia immediately. Here are the most common signs:

  • The brake light on your dashboard is on
  • The brake pedal is soft and you must push it down all the way to stop
  • You can hear a squealing or grinding sound when you press the pedal
  • There is vibration or wobbling when you brake

Q: Should a mechanic inspect my used car before I buy it?

A: The pre-sale vehicle inspection is a critical part of the car buying process. At Mazda of Gastonia, our service experts will look for any safety concerns and maintenance issues prior to your purchase.

Q: Do you have a collision center?

A: Absolutely! If you’ve been in an accident, please call us today and we’ll help make this process as quick and easy as possible. We will ensure that you receive fair and honest treatment, we’ll help you deal with towing as well as insurance companies, and we’ll work hard to restore your vehicle to pre-accident conditions. Learn more here!

Q: What should I do if my vehicle begins to overheat?

A: If your vehicle starts overheating, take the following steps right away. First, turn of the car’s AC if it’s on and pull over to a safe space off the road. Do not remove the radiator cap or check any of the hoses because it can be extremely dangerous at these conditions. It’s better to have your car towed to a local service center like Mazda of Gastonia.

Q: How often should I check the coolant in my vehicle?

A: It’s recommended to check your coolant at least 1 to 2 times a month to ensure fluid levels are good. Every manufacturer has a suggested maintenance schedule for changing your fluids and the most common recommendation is every 30,000 miles.

Q: What’s the difference between all-wheel drive and four-wheel drive?

A: All-wheel drive systems let your car automatically decide when to drive all four wheels and they’re adaptable. 4-wheel drive systems link the front and rear wheels together, dividing power evenly and they’re tougher. AWD is designed for on-road driving and lighter off-road use, making it better for sedans and SUVs. 4WD is designed for off-road use. Deciding which system is better depends on what type of vehicle you’re looking for. Learn more here.

Q: I need an owner’s manual for my Mazda vehicle. How can I obtain a copy?

A: Any authorized Mazda dealer can order a replacement manual. Our team at Mazda of Gastonia can help. For certain vehicles you can access a copy of your owner’s manual here.

Q: How do I know if my vehicle needs an alignment or suspension repair?

A: At Mazda of Gastonia, our expert service team is fully equipped to perform a comprehensive inspection of your vehicle’s suspension and alignment components, using the latest diagnostic tools and techniques to identify any issues or potential problems. We can also provide you with detailed information on recommended maintenance and repair services to keep your vehicle running smoothly and safely on the road.

Q: Can I get my vehicle serviced if it is from a different dealership or manufacturer?

A: At Mazda of Gastonia, we’re proud to offer comprehensive service and repairs for a wide range of vehicle makes and models, regardless of whether they were purchased at our dealership or from the same manufacturer. Our knowledgeable service team can provide you with detailed information on pricing and options for non-dealership repairs to ensure you receive the best possible service for your vehicle’s needs.